Office location: Ban Bueng, Chonburi Factory
Employment type: Permanent
Working Days: Monday to Saturday
Job Function: CS
Job Responsibilities
- Â Sales & Customer Service Officer
- Â Respond to customer inquiries through various channels such as phone, email and chat.
- Â Help and support customers on a daily basis to ensure operations run smoothly.
- Cooperate with internal teams; Production, QA and other related teams to solve customer problems and provide appropriate solutions or alternatives, and then follow up to ensure resolution in accordance with Service Level Agreement (SLA).Â
- Anticipate customer needs, potential problems and seek out ways to enhance customer service processes so that to increase customer satisfaction and win customer hearts.
- Â Handle customer complaints calmly and keep record of customer interactions, transactions, comments and complaints.
Qualifications
- Bachelor’s degree in English, Marketing, Business Administration or related field.
- Good command in English.
- Proficient in computer literacy such as MS Office is a must.
- Good communication and interaction with customers.
- Problem resolving and critical thinking skills.
- Special consideration if have TOEIC.
Contact: Kanitha Thawonnukulphong (Sophia)
E-mail: [email protected]
Tel: 089-979-7972
