Office location: Ban Bueng, Chonburi Factory
Employment type: Permanent
Working Days: Monday to Saturday
Job Function: CS

Job Responsibilities

•  Sales & Customer Service Officer
•  Respond to customer inquiries through various channels such as phone, email and chat.
•  Help and support customers on a daily basis to ensure operations run smoothly.
• Cooperate with internal teams; Production, QA and other related teams to solve customer problems and provide appropriate solutions or alternatives, and then follow up to ensure resolution in accordance with Service Level Agreement (SLA). 
• Anticipate customer needs, potential problems and seek out ways to enhance customer service processes so that to increase customer satisfaction and win customer hearts.
•  Handle customer complaints calmly and keep record of customer interactions, transactions, comments and complaints.
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Qualifications

• Bachelor’s degree in Engineering, Business Administration, or a related field.
• Proficient in AutoCAD 2D/3D or other relevant design software.
• Hands-on experience in product or process design, and cost optimization.
• Strong analytical and communication skills.
• Good interpersonal skills and ability to work collaboratively across departments.

Contact: Kanitha Thawonnukulphong (Sophia)
E-mail: [email protected]
Tel: 089-979-7972